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	<title>jaephlec consulting &#187; customer service</title>
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		<title>Why Citgo SUCKS</title>
		<link>http://www.jaephlec.com/why-citgo-sucks</link>
		<comments>http://www.jaephlec.com/why-citgo-sucks#comments</comments>
		<pubDate>Fri, 22 May 2009 17:34:42 +0000</pubDate>
		<dc:creator>Jason Fleck</dc:creator>
				<category><![CDATA[Rant]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.jaephlec.com/?p=156</guid>
		<description><![CDATA[Hey everyone. Meet Amanda. Yeah, that&#8217;s her on the right. She&#8217;s the kindest most caring, awesome woman you could ever meet. And oh, did I mention she&#8217;s my fiancee? Ok, maybe I am slightly biased, but seriously, how could you not love a face like that? Now down to the nitty gritty. Last night she stopped for gas [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.jaephlec.com/wp-content/uploads/2009/05/amanda01.png"><img class="alignright size-full wp-image-157" title="amanda01" src="http://www.jaephlec.com/wp-content/uploads/2009/05/amanda01.png" alt="amanda01" width="303" height="231" /></a>Hey everyone. Meet Amanda. Yeah, that&#8217;s her on the right. She&#8217;s the kindest most caring, awesome woman you could ever meet. And oh, did I mention she&#8217;s my fiancee? Ok, maybe I am slightly biased, but seriously, how could you not love a face like that?</p>
<p>Now down to the nitty gritty.</p>
<p>Last night she stopped for gas at a Citgo gas station, <a href="http://citgo.mycstore.com/16725117#" target="_blank">this one in particular</a>.  She filled up fine and when she tried starting her car, the engine wouldn&#8217;t turn over. Sucks right?</p>
<p>She called me at work and I left to bail her out. By the way, my work is 45 minutes away from where she was, so it was going to take me some time to get there.</p>
<p>After getting off the phone with me, she went inside and explained the situation to the two or three guys behind the counter and told them that I was on my way to handle the situation. What&#8217;d they do? THEY THREATENED TO HAVE HER CAR TOWED!</p>
<p><a href="http://www.jaephlec.com/wp-content/uploads/2009/05/citgo01.png"><img class="alignleft size-medium wp-image-158" title="citgo01" src="http://www.jaephlec.com/wp-content/uploads/2009/05/citgo01-300x136.png" alt="citgo01" width="300" height="136" /></a>Did they offer to push her car into a parking stall? Nope. Did they ask her if she&#8217;d like some coffee while she waited? Nope. Did they do anything that would constitute the littlest notion of good customer service? Nope.</p>
<p>Situations like this amaze me. I&#8217;ll never understand how people can be so cruel &#8212; espeically to a cute, little blonde. I know that each Citgo is independantly owned and opperated, but honestly, I&#8217;m never filling up at any Citgo ever again. <a href="http://citgo.mycstore.com/16725117#" target="_blank">Please go here</a> and rate their friendliness and customer service a 1 in the bottom right.</p>
<p>P.S. Hey Citgo, by the way, I drive an hour to work everyday and that means an hour back too. In other words, I fill my gas tank on average AT LEAST two times per week.</p>
<p>Please Retweet this and help me get the word out. This type of behavior is unacceptable and we shouldn&#8217;t have to put up with it.</p>
<p><strong>**UPDATE**</strong>The story unfolds even further. Apparently there was only one guy behind the counter, but the manager was in the building too &#8212; doing what ever managers do behind closed doors. Anyway the manager caught wind of the situation and definitely said he was getting the car towed. THE MANAGER OF ALL PEOPLE DIDN&#8217;T EVEN HELP HER OUT!</p>
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